Contact the seller for a return shipping label. Seems like he can just lie and never pay me back the money it cost me to return it. Your buyer can then print the label and use it on their package. @missjen316 wrote: There is loophole in the new return system. The seller replied "I have the pin but I cannot provide it as that would create a security breach." If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. 2. Ask the buyer to confirm that theyve received the fundsand to upload tracking to the return request so you can see that the item is on its way. Confirm your return address on the label. Pretty sure I'm getting the workaround here judging by how brusque their communication was (I would think that any professional company would give an apology or at the least a hello). Don't open the chargeback unless the eBay Dispute goes against you though. Privacy Policy. If the buyer paid, theyll need to contact the carrierinstead. Download the label as a PDF. Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I'd explained both times that the item was broken and they already said that they can't issue a return label themselves. And PP will charge a recalcitrant seller a $20 or so fee for refunding when they don't cooperate. How To Return a Package | UPS - United States I'm sure they know that they're supposed to send you the money for shipping. I bought a laptop keyboard that arrived today and it was defective. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Send the funds using the buyer's preferred method. You can return your package using a label from Your Orders. Typically shipping software is used to create return shipping labels. Make sure you know what you can ship and what you cant to avoid delays and fines. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. Copyright 1995-2023 eBay Inc. All Rights Reserved. I don't accept returns, why do I have to pay for a return shipping label? Sometimes, it just doesnt work. You can chat with other members about anything to do with buying on eBay. Subtract one from the other; or. Since you are both in a transaction it is ok for you to give them your email address. 03:38 PM. However there are ways for the seller to send you a label or money for a label although some aren't aware of that or hope that you aren't aware of it. These reps are better trained and are not yet burned out. The chargeback is actually handled by PP, but there is no need for you to worry about that. Usually I would be suggesting that after losing an eBay dispute, the unhappy customer should go to PP, but PP insists that the customer pay to return the item with tracking.
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