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Which two things will happen? The product manager would like to be notified whenever a customer reports a new defect. Assign a global team of experienced agents and leaders to create a common design template and report structure. WebUniversal Containers wants to deploy the Service Cloud to its contact centers located across North America, Europe, and Asia. productivity choose 2 Which two options should the administrator use to help the support team? Choose 2 answers A. 2.Create a Workflow Rule Email Alert on Case Comments. The Support Team cannot see the Inventory object tab. D. Keyboard Shortcuts Access to custom objects so that out-of-date articles can be refreshed. Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. Customer Engagement Score Make contact center representatives accessible 24/7 to distribute the call volume. 3.All Case fields will be added to the Chatter Feed Tracking. Standard email to case Record Types vite om prosedyren, risiko, fordeler og kostnader er viktig, og denne artikkelen kan hjelpe deg med sprsmlene dine. Which two reports should the contact center manager present to executive management? B. Checking the all-day event checkbox sets the start and end times for 24 hours. Migrate a test deployment to a staging environment for a smoother real-life experience. B. B. Utilize KCS to manage Knowledge The manager wants to compare the amount of time that cases have spent within each Which approach should a A service center uses multiple channels to support customers, including phone, Email-to-Case, and Web-to-Case. A manager would like information on the knowledge base searches conducted by customers and call center agents. A. B. B. Gather customer support requests directly from a website and automatically generate new cases with Web-to-Case. Which configuration can a System Administrator implement to address this concern? Create a custom list view for cases, contacts, and orders and pin them to the side bar. Prepare, Plan, Text, Execute, Validate and last modified date. Universal Containers email policy requires that all email traffic remain within its firewall.