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April 18, 2023 Hopefully this was just a mistake, and not a habit. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The refund request must be submitted within 90 days after insert of final denture or hard reline. I had paid for fillings in the past so I knew it was the correct amount. (does it range from severity? Is this your company? It was very painful. I got really upset over the lie that I just told, and told them if they did not send the bills to the insurance company asap, I would report them to the better business bureau. I then used my original dentures until my next scheduled visit. I have tried calling Aspen Dental and can not get through on the phone. I rescheduled another visit since my tooth still isn't feeling right for 1/24/22 at 3:30pm as I could make that appt from work. Aspen Dental management, up to their CEO Bob Fontana, cant obtain malpractice insurance, because theyre not qualified to treat patients. And that my other refund would come all as one for the amount of $290. 7 complaints closed in the last 12 months. Two months of enduring ongoing inconveniences and incompetence and I've still gone untreated due to their refusal. I paid the amount in full using a Kaiser Gift Card of $75 and my ***** Credit Card for the remaining $320. They do a great job, My mom works with Dr. Berry in a women's board. The policy covers all dental procedures provided by Aspen Dental, including fillings, extractions, root canals, and dentures. Aspen Dental New Patient Forms - Fill Out and Sign Printable PDF Secondly, I would like my money back. I am very disappointed with this company and would never ever recommend them. As I stated, this is the second time this has happened. I went to Aspen Dental in *************, ***** in March 2021. Sign Up for My Account Print Patient Forms If you prefer to print your patient forms, you can download them below. The lawsuit was filed yesterday in federal court in Aspen Dentals home state of New York. When May came and I received a bill from them, and my husband insurance already settled the oral surgeon's bill just weeks after his surgery, I called and asked what the hold up was. The 1st time I put the dentures in they provided, my face swole up. maybe a break in price for putting my teeth back in or free. I can not finished treatment with Aspen Dental because they dropped me as a client. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.