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While these conversations may not be perfect, he said, they will go a long way toward helping employees both understand their value proposition and think about their future. Bank of America wasn't the only bank to raise its minimum wage prior to the labor market being upended. The leaders at the midsize European bank understood that shifting roles would not be a short-term effort and that it would require that employees maintain their passion and energy. To help, the bank deployed two tools. The tellers in question were told that the first time a shortage occurred it would be a verbal warning, the second time they would receive a written warning and go back on probation, the third time would mean termination. During interactions with the public they may encounter attempts at credit or gift card fraud, bad checks, counterfeit, price changing, quick change schemes, drive-offs, walk-offs or some other new scam of the day. They are the first and most common point of contact for customers conducting basic checking and savings transactions. Cash shortages and overages Establish a tolerable dollar amount of cash shortage or overage. The European bank also developed a reskilling tool to help match employees to new roles for when the bank needs to hire internally. Keep your money organized and in the correct slots in. The average branch size is projected to shrink from six full-time equivalents to four by 2030. Ten percent of full-time bank tellers earned no more than $24,660 per year. 175, Light Industrial Unit # 9, Dubai Silicon Oasis, 245-2-N, block 6, PECHS, Help others by sharing more (125 characters min. Depending on your bank's teller shortage policy, cash drawer shortages is often one of the main reasons bank tellers get fired. STATEMENT OF POLICY Employees who handle cash are expected to be careful and accurate and to settle their funds each day without overages and/or shortages. The banking industry is abuzz and pulsating every yearend. One bank that upskilled 30,000 employees within 18 months designed a thorough communication and engagement plan across nine channels, including email, webinars, informational posters, leadership forums, and the companys intranet.