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professional and friendly service from thehut. Don't even think about buy from this horrible website, I ordered shoes a month ago and still, they didn't ship them, the customer service is poor. Sorry, there seems to have been an error. THG also owns Exante, a weight loss brand formerly called IdealShape. I paid for my order on the 26th of February, and I'm still waiting for my refund. You will lose money. THG plc - Wikipedia They will not refund anyone, for anything it seems from the other comments on BBB. We dont believe any 20%. this year. They never return any other emails and it is a different customer service agent every single time. There is no way for them to track your bank account charges. What do I do if I have ordered the wrong item? Nature of dispute: I contacted customer service at Skin Store on 03/03/2023 for an exchange of several products that caused physical irritation on my skin. They said my product was delivered to my porch 5/21. Ingenuity is a service targeted at consumer brand owners seeking to expand or transition from physical retail stores into direct-to-consumer e-commerce in one or more territories. Discounts average $6 off with a The Hut promo code or coupon. Once you place an order, the payment will show in your account as pending until we send the products to you. A US-based dieting and nutrition brand based in. [1], Web stores include IWOOT, My Geek Box, Pop In A Box, Very Neko and Zavvi. Best to buy directly not from the hut. I also used thehut.com since September 2012, but when Is there a customer service phone number? Called both pay pal & bank and no one could identify it. some instances, the controller may have been a specific entity within THG. supermarkets to help the more vulnerable in our local regions. The Post Office confirmed (with proof of signature) that they delivered my return on 16th July. The Hut ranks 425th among General Apparel sites. An item that is deemed uncomfortable or an issue with size/fit after wear is unfortunately not classed as a fault.