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These are hard times and a lot of people and companies are strapped for money so when things like this happen blood starts to boil and when that happens people don't always draw the right conclusion or react in a manor of sense. And another question, why is fye charging me? There is nothing wrong with making people wait in line for you to read the fine print your credit card is being linked to. All the information you need can be found on the web site fyevip.com or by calling the number previously listed. I call in a few days later after sitting on all the "fabulous" benefits and such, and in the call I was told *twice* that they would be keeping my account active. Just bought an inexpensive GPC player for $29.99 that has an iPod dock for charging/playing. You have to cancel over and over again. . I know whenever there's a long line of customers or it's been a long day, I tend to fly through the script offering customers things like the V.I.P., especially when I'm 90% sure they're going to say no. These offers are for FYE customers who are loyal and the program can be very useful if utilized correctly. 3 months later, I notice I've been being charged 11.99 monthly for this effing card. I work in customer service and I know how to get what I want, and what I want is my money back. I would go with the issue is with you whether you were told or not. When you want to cancel, be certain you have your cancelation number. After that if you don't cancel it costs $11.99/month. On the middle of the receipt it says that if I don't cancel a subscription in 30 days, I will get charged 11.99$ per month ( for how many months exactly? And honestly, we sign up for it as well. Customer must call to cancel 1-877-351-2131 and can cancel at any time. f.y.e. Yes, I am a jerk because I wanted to exploit the company 20% (the initial 10 and the other 10 being my birthday) for a Blu Ray video I wanted to buy. But let me guess: not you. To voice your concerns or raise a complaint, simply call I spent $25 in January and its already paid itself off. Well, Jackie, who are you aiming that ridiculous comment to? I've personally never had a problem cancelling, I tend to do it online because I know the hassle of talking on the phone, but the people at customer service are just doing their jobs. That was great considering I worked at a mall, and like shopping at my local suncoast. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I bought a CD (stupid) from FYE for $20 (stupid) and got hit with the same scam on my debit card. I'm sorry if I seemed apprehensive then. Canceling f.y.e. as we do not have one here. Write a letter to the company requesting a membership termination. I had kept my receipt, so I read it over. I can honestly say that the VIP membership is a complete waste of money and a definite scam in my book. It was Christmas eve, I was in a hurry, and the sales clerk would not shut the hell up about it.