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How Does Verizon Trade-in Work:The Pros and Cons - GizmoGrind If you're trading a device and you qualify for promotional value, the promotional value will be credited toward your Verizon account over the number of months specified in the applicable promotion. Excludes Verizon Prepaid plans. I gave so many chances for them to make it right, I didn't feel bad at all contacting the FCC. Watch How to find your device ID for more options. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. When you trade in or recycle your old devices, you reduce clutter and protect the environment. Re: $800 Verizon Trade-in issue 2021-2022 - Page 4 - Verizon Community *If you were given the option to bring your old device to a Verizon store, we also accept their associated cables and chargers for recycling. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. Extend your session by clicking OK below. The system that issues the value has wrongly assigned that serial number of that device, and this could be a mistake on Samsung's part (reusing or reissuing an old serial) or Verizon's (erroneous data entry or out of date listing) or just a simple software error. It is common for some problems to be reported throughout the day. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics. Told them I didn't want their apologies or understanding - I wanted them to make it right. Delivered within 2 weeks of receiving your device. Personal Business. Devices that are active on a device payment agreement aren't eligible for trade-in until the agreement has been paid in full. Verizon wont accept devices that are damaged or not working, although you should always first check with a Verizon store sales associate for an evaluation. Here's the Catch With 'Free' AT&T, Verizon and T-Mobile Phones. First they never sent trade-in kits. If you're a Verizon customer, sign in to My Verizon and we'll step you through the trade-in process.