A bloke I worked with came from this & said it was quite stressful. Late shifts might finish in the evening, late at night or the early hours of the morning, so if you dont live within walking distance you will need to drive or be driven. Caller: OK, I won't. I can see the fire engine. You need to be aware that to provide flexibility in times of changeable call demand, the duties department can move any of your duties by up to three hours but you will have 13 weeks notice. 1 0 obj Council of Governors Meetings, Papers and recordings, IBIS Intelligence Based Information System. Being a contact handler is certainly not your typical nine-to five; no two calls are the same. Our shift pattern is six days on, four days off its a forward rotating pattern where you will (broadly) work two early, two late and two night shifts then have four days off. Op Heel. If you are applying to become a Police Communications Officer or 999 Call Handler, you will have to undergo a number of challenging assessments which assess your ability to gather the required information, while remaining calm under pressure in a number of true-to-life stressful simulations. RT @uknip247: A 999 call handler enjoyed a "wonderful" surprise ahead of her 70th birthday - as police colleagues adorned her workstation with balloons, flowers and gifts 30 Apr 2023 20:32:10 Calling the police Caller dials 999. Our trained emergency call takers receive nearly 862,000 calls every year. Metropolitan Police Service 999 And 101 Call Handler Interview Op You need to do this 400 times. You will also deal with internal customers, providing a high quality customer service to all. Initial training is classroom based over five weeks, this is Monday Friday office hours, you will be learning the basics about the crime/legal knowledge that you will need, how to deal with road traffic incidents, domestic violence, suicidal callers, neighbourhood disputes and even escaped cows. We need people who wont shy away from helping strangers through the worst times of their lives. One minute youll be taking a calm report from someone whos seen criminal damage to a park bench, the next youll have to deal with someone you cant understand because theyre just screaming and all you can hear in the background is people fighting.
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